Standard UK Delivery £6
Your delivery, via DPD usually takes place within 1-3 working days of placing your order. You will receive a text when your order is on its way. Please contact us if you need it sooner.
Please ensure you add the correct delivery address as mistakes cannot be changed at a later stage.
Saturday UK delivery - £15
If you are struggling to fit your delivery around your busy schedule we can deliver on Saturday as well. You will receive a text when your order is on its way.
For Personalised Items
Please allow up to 10 working days for delivery of personalised items, once you have approved your proof. If you need it sooner please call us on 020 8520 4647
Please allow up to 14 working days for delivery of personalised items, once you have approved your proof. If you need it sooner please call us on 020 8520 4647
Rest of the World
Please add your address at the basket for an accurate shipping cost.
Due to our expanding sales across the world we must now keep our Sterling prices consistent. This means that we will not be able to remove VAT from orders delivered to the VAT free British Islands.
Please, note that those prices are for 1 item, for 2 or more items please contact us directly via email or phone +44(0)2085 204647 for our up to date shipping details.
We’re sure that you’ll love your Tidy Books, if not, you can return it to us within 14 days for a refund. If you’d like to return it, the first thing to do is to call us. Our number is +44 (0)20 8520 4647, and we’re here Monday-Friday 9-5:30pm. We may be able to resolve your problem without you having to return your item.
Our returns policy gives you the right to cancel your purchase at any point from the time of ordering until 14 working days after delivery. You’re entitled to a refund if you request the return in writing within 14 days of receiving your item. This excludes items that have been made for you, for example the personalised bookcase or personalised Bunk Bed Buddy.
It’s important that you return items in the best possible condition, so they must be unused and returned their original packaging, clearly labelled and re-sealed. Packing tape is best for this.
Please put your original proof of purchase inside the package.
We can arrange for your package to be collected by our couriers or you can return the item via the postal service.
If there is a fault with the product, we can offer you a full refund or exchange and you will not be charged postage for returning the items. If there is no fault with the product, or example if you have changed your mind, you will need to pay for the cost of the item to be collected by our courier.
Please note, as explained in our product information sections, Tidy Books products are natural wood, handmade and finished with a water lacquer. This means they have a craft finish, and do not have the sleek finish of a mass produced item. We will not consider this a fault and you will be charged for the return.
Typical cost within the UK is £7. Please call us on 02085204647 or email email@example.com or reply to your order confirmation for further details.
If you use the postal service, we recommend you insure yourself for the value of the goods you are returning and use a tracked service.
Your refund will be issued within 14 days of you cancelling the order, provided we have your item, returned in its original condition.
If you’re outside the UK please get in touch with us +44 (0)20 8520 4647 or firstname.lastname@example.org for more information about returning your item.